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ALD Merrion Fleet NPS | ALD Merrion Fleet Net Promoter Score 2022

Company Type: B2C

Company Size: Small

NPS

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ALD Merrion Fleet Management was established in 1999 to deliver fleet management solutions to a niche market. Dublin-based ALD Merrion Fleet was identified as the best provider during 2017 in the annual APD Voiceback Tracker, which aggregates driver feedback from fleet operators running a combined total of more than 500,000 vehicles throughout Europe. ALD Merrion Fleet Management Net Promoter Score sits at +80 for Feb. 2018.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

Score Updated February 5, 2018

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.