Cigna's Net Promoter Score is 70 according to the latest available source (Cigna, 2019).
Cigna Corporation operates as an insurance company. The Company offers life, accident, disability, supplemental, medicare, and dental insurance products and services. Cigna serves individuals, families, and businesses worldwide.
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Score Updated February 6, 2022
Date
Update Description
Score Change
Link
04/08/18
David Cordani - President and Chief Executive Officer, Cigna : "Most companies don’t have the ability to rattle off the promoter scores. We know, we’ve hit 70 for a highest engaged customer from an NPS standpoint."
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
