Add Your Score

menu

NPS® & CX Benchmarks Report

Get NPS scores for 1,000s of companies

GET THE REPORT

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

logo

Morgan Stanley NPS | Morgan Stanley Net Promoter Score 2022

Company Type: B2B

Company Size: Large

NPS

(57 points )

circle dotted line

Morgan Stanley's Net Promoter Score is 73 according to the latest available source (Yahoo, 2021).


Morgan Stanley (NYSE: MS) is a leading global financial services firm providing investment banking, securities, wealth management and investment management services. It is headquartered at 1585 Broadway in the Morgan Stanley Building, Midtown Manhattan, New York City. With offices in more than 42 countries and more than 55,000 employees, the firm's clients include corporations, governments, institutions and individuals.


Download our annual NPS Benchmarks Report here to compare Morgan Stanley to others in the financial services industry.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Transactional & Relationship

Response Rate

N/A

Score Updated December 23, 2021

×

bell

Get alerts from Morgan Stanley

Morgan Stanley News

Date

Update Description

Score Change

Link

03/31/13

Morgan Stanley receives a Net Promoter Score of 16 in ForeSee's 2013 study.

16

CustomerGauge

CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

Morgan Stanley NPS Rank & Industry Overview

NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!

What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.