UPDATED FOR 2024:
Our client survey feedback fell into the 3 groupings of Promoters, Passives, and Detractors. Our client survey question used to measure NPS is worded as follows;
"How likely is it you would recommend Corelation and our KeyStone core system to other organizations?"
We actively take our Passive and Detractor feedback to close the loop with our clients which we believe will continue to improve our overall NPS as well as increase our response rates. We also make sure to record only one response per client to avoid any overweighting concerns.
NPS Formula Used: 87% Promoters - 13% Detractors/Passives = 74 NPS
N/A
Yes
Other - Microsoft Forms
Score Updated February 22, 2025
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
