Currently no NPS data for this company.
Decibel, formerly Decibel Insight, provides real-time intelligence that enables businesses to measure and improve online customer experiences -- at scale. Pioneering the world's first technology designed specifically to quantify experiences, Decibel's Digital Experience Intelligence platform captures unique experience data.
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Score Updated May 30, 2025
Date
Update Description
Score Change
Link
03/27/18
"You also have the option of using Net Promoter Score (NPS). NPS will tell how happy and loyal your customers are, but it relies on you asking them."
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04/02/18
"Harris added that a brand can compare the Experience Score to changes in its Net Promoter Score (NPS), which measures the willingness of customers to recommend a product or service."
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CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
