Empire Blue Cross's Net Promoter Score is 40 according to the latest available source (Verint, 2021).
Empire Blue Cross and Blue Shield (Empire) is the largest private not-for-profit health insurer in the country. It provides both hospital and physician coverage for approximately ten million customers in the 28 counties of eastern New York State, including the greater New York City area.
Download our annual NPS Benchmarks Report here to compare Empire BC to others in the insurance industry.
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Score Updated February 7, 2022
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
