FreightCenter is a privately owned, non-asset based 3rd-party logistics provider (3PL) with headquarters in Palm Harbor, FL. FreightCenter acts as a conduit between freight carriers and commercial or residential shippers located in the United States and Canada. As a conduit, shippers utilize the provider's online freight quote calculator to calculate freight costs for less than truckload, truckload, rail, ocean and air freight. To measure customer satisfaction, the company relies on the Net Promoter Score® or NPS® methodology. FreightCenter achieved an overall Net Promoter score of 80 percent in 2018.
Score Updated April 21, 2018
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
