Currently no NPS data for this company.
Holland America Line is a British/American-owned cruise line, a subsidiary of Carnival Corporation & plc. Originating in the Netherlands, the company is now based in Seattle, United States. From 1873 to 1989, it was a Dutch shipping line, a passenger line, a cargo line and a cruise line operating primarily between the Netherlands and North America. As part of this rich legacy, it was instrumental in the transport of many hundreds of thousands of immigrants from the Netherlands to North America.
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Score Updated July 19, 2025
Date
Update Description
Score Change
Link
06/22/18
Holland America Line's satisfaction scores and sentiment have risen to new levels recently with our fleetwide average Net Promoter Score at the highest ever in the month of April 2018, 10 points above the same time last year.
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
