Humana's Net Promoter Score is 48 according to the latest available source (Verint, 2021).
Humana Inc. is a health and well-being company. The Company's segments include Retail, Group and Specialty and Healthcare Services. The Retail segment consists of Medicare benefits, marketed to individuals or via group Medicare accounts.
Download our annual NPS Benchmarks Report here to compare Humana to others in the insurance industry.
Yes
N/A
N/A
N/A
Score Updated February 6, 2022
Date
Update Description
Score Change
Link
08/01/18
Humana CEO, contributes the company's strong 2018 financial results to the "underlying improvement in our operating metrics, like Net Promoter Score, digital self-service utilization and call transfer reduction"
N/A
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
