(-3 points )
Masergy Communications is a software defined networking services company founded in 2000 and headquartered in Plano, Texas, and as of 2015 had 500 employees. Its annual revenue in 2016 was $300 million, and provides Hybrid Networking, Managed Security, and Cloud Communications. Masergy achieves Net Promoter Score (NPS) of 74 for 2017.
Yes
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Score Updated November 16, 2018
Date
Update Description
Score Change
Link
02/03/15
Masergy achieves a best-in-class 61 percent Net Promoter Score (NPS), a worldwide standard for organizations to measure, understand and improve customer satisfaction.
61
06/24/15
Masergy CTO Tim Naramore tells Light Reading that Masergy's achieves a Net Promoter Score (NPS) of 66.
66
(5 points )
03/26/18
Masergy Wins Fourth Consecutive Stevie® Award for Sales & Customer Service. This recognition aligns with Masergy’s industry leading Net Promoter Score (NPS) of 74.
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We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.