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7 points )
Philadelphia Insurance Companies (PHLY) headquartered in Bala Cynwyd, PA, designs, markets, and underwrites commercial Property/Casualty and Professional Liability insurance products, incorporating value-added coverages and services for select industries. Philadelphia Insurance Companies (PHLY) prides themselves in listening to customer feedback and implementing changes to enhance the customer experience. Philadelphia Insurance Companies (PHLY) reported in 2017 that their Net Promoter Score (NPS) rose 6.5 points compared to 2016 annual results. A 2017 PHLY Customer Service Report shows overall customer Net Promoter Score (NPS) increased from +61.1 to +67.6 and several other key indicators of success - including new business quote turnaround time and speed at which PHLY responds to customer service questions.
Yes
Other - Six daily transaction surveys, one annual touch point survey and unsolicited survey on website.
Score Updated April 16, 2019
Date
Update Description
Score Change
Link
05/27/16
Philadelphia Insurance Companies (PHILY) achieves a Net Promoter Score (NPS) of +61 for 2016.
61
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
Type: B2B
Size: Large
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Type: B2C
Size: Small
Type: B2C
Size: S
Type: B2B
Size: Small
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
