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Samsung NPS | Samsung Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

(-20 points )

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Samsung Group is a South Korean multinational conglomerate headquartered in Samsung Town, Seoul. It comprises numerous affiliated businesses, most of them united under the Samsung brand, and is the largest South Korean chaebol.

Net Promoter Type

Relationship

Response Rate

N/A

Score Updated November 7, 2017

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Samsung News

Date

Update Description

Score Change

Link

03/31/13

Samsung receives a Net Promoter Score (NPS) of 23 in ForeSee's 2013 Interbrand’s 2012 list of the top 100 brands.

23

12/08/14

Samsung's HDTV scores a Net Promoter of 70 in PCMag's 2014 Consumer Brands Study.

70

(47 points )

12/08/15

Samsung's HDTV received a Net Promoter Score of 67 in PCMag's Consumer Brands 2015 Annual Survey.

67

(-3 points )

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.