(
-20 points )
Samsung Group is a South Korean multinational conglomerate headquartered in Samsung Town, Seoul. It comprises numerous affiliated businesses, most of them united under the Samsung brand, and is the largest South Korean chaebol.
http://www.pcmag.com/article2/0,2817,2496278,00.asp
Yes
Other -
Score Updated November 7, 2017
Date
Update Description
Score Change
Link
03/31/13
Samsung receives a Net Promoter Score (NPS) of 23 in ForeSee's 2013 Interbrand’s 2012 list of the top 100 brands.
23
12/08/14
Samsung's HDTV scores a Net Promoter of 70 in PCMag's 2014 Consumer Brands Study.
70
(
47 points )
12/08/15
Samsung's HDTV received a Net Promoter Score of 67 in PCMag's Consumer Brands 2015 Annual Survey.
67
(-3 points )
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
