Currently no NPS data for this company.
The Monitoring Association (TMA), formerly Central Station Alarm Association (CSAA), is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a TMA-approved Nationally Recognized Testing Laboratory, such as FM Approvals, Intertek/ETL or UL. TMA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels.
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Score Updated April 26, 2024
Date
Update Description
Score Change
Link
04/03/18
The Monitoring Association's event received a Net Promoter Score (NPS) of 8.88 out of 10 from attendees.
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CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.