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Thomas Cook Group NPS | Thomas Cook Group Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

(2 points )

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Thomas Cook Group plc is a British global travel company listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was formed on 19 June 2007 by the merger of Thomas Cook AG, itself the successor to Thomas Cook & Son, and MyTravel Group plc. Thomas Cook Group owns a number of tour operators, as well as airlines based in the United Kingdom, Germany, Belgium and Scandinavia.

Net Promoter Type

N/A

Response Rate

N/A

Score Updated May 24, 2018

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Thomas Cook Group News

Date

Update Description

Score Change

Link

07/21/15

Thomas Cook Group achieved a Net Promoter Score (NPS) of 37 for 2015.

37

07/11/16

Thomas Cook Group's NPS improved from 37 to 43 in Summer 2016.

43

(6 points )

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

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