(
3 points )
No
N/A
Score Updated August 28, 2017
Date
Update Description
Score Change
Link
02/20/18
"Our online grocery business has a really high net promoter score, and we want to [...] ensure that the customer experience is as good through delivery as it is for pickup..." - Walmart president and CEO Doug McMillon
N/A
03/23/18
"Walmart said its Net Promoter Score — a metric that measures how likely customers are to recommend a store to other customers — is up 5 percent in locations where it has a tower."
N/A
06/21/18
"Since adopting mobile checkout, the Walmart-owned warehouse’s cashiers reduced seconds per item scanned by 22%. The brand’s Net Promoter Score also improved by two points from one quarter to the next."
N/A
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
