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Bendigo and Adelaide Bank is an Australian financial institution, operating primarily in retail banking. The company was formed by the merger of Bendigo Bank and Adelaide Bank in November 2007. Bendigo Bank national headquarters remain in the city of Bendigo, with a major office in Adelaide, South Australia and regional offices in Docklands, Melbourne and Ipswich, Queensland. Bendigo Bank and Adelaide Bank's chief customer officer, Marnie Baker, announced the bank's net promoter score is +27 as of Feb. 2018.
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Score Updated February 12, 2018
Date
Update Description
Score Change
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09/04/17
"Bendigo Bank and Adelaide Bank has a Net Promoter Score of +24, the highest among Australian banks, and was named by analyst firm Forrester as the number-one customer experience brand in Australia."
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02/11/18
Bendigo and Adelaide Bank's employee Net Promoter Score (eNPS) increases 65.9 per cent as of Feb. 2018.
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03/26/18
Bendigo and Adelaide Bank is now the fifth biggest retail bank in Australia – one that is strongly-funded, well capitalised, and with a Net Promoter Score that leads the way among Australian banks.
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08/26/18
"Bendigo spends a lot of time talking up Net Promoter Score, its Roy Morgan Net Trust Score and other measures of consumer satisfaction in which it compares favourably with the major banks."
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
