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Changescape Limited NPS | Changescape Limited Net Promoter Score 2022

Company Type: B2B

Company Size: Small

NPS

(1 points )

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NPS Benchmarks Certified

Yes

Feedback Collection Method

Other -

Net Promoter Type

Transactional

Response Rate

100%

Score Updated April 12, 2018

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Changescape Limited News

Date

Update Description

Score Change

Link

11/06/17

Changescape Limited achieved a Net Promoter Score (NPS) of 96 for November 2017.

96

CustomerGauge

The home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.

Changescape Limited NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.