Integrated Project Management Company, Inc. (IPM) is a leading project management consulting firm focused on planning and implementing strategically critical projects in the life sciences, healthcare, consumer products, and industrial sectors. Since its inception in 1988, IPM has served more than 400 clients and completed nearly 4,000 projects. Headquartered in Chicago, IPM has regional offices in Boston, St. Louis, Los Angeles, San Francisco, Minneapolis - St. Paul, and New Jersey.
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Score Updated November 20, 2018
Type: B2B
Size: Medium
Type: B2B
Size: Small
Type: B2B
Size: Small
Type: B2B
Size: Small
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NPS BENCHMARKS REPORT
Net Promoter Score, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.
What is a good Net Promoter Score varies greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
