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Delta NPS | Delta Net Promoter Score 2022

Company Type: B2C/B2B

Company Size: Large


( No Change )

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Delta's Net Promoter Score is 41 according to the latest available source (Delta, 2017).

Delta Air Lines, Inc. engages in the provision of scheduled air transportation for passengers and cargo. It operates through the Airline and Refinery segments. The Airline segment provides scheduled air transportation for passengers and cargo.

Download our annual NPS Benchmarks Report here to compare Delta to others in the airline industry

Net Promoter Type


Response Rate


Score Updated February 14, 2022



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Delta News


Update Description

Score Change



Delta Air lines's net promoter score (NPS) for 2011 was 20%.



Delta Air Lines achieves Net Promoter Score of 33 for 2015.


(13 points )


Delta Air lines announces year-to-date domestic net promoter score (NPS) increased more than four points to 38% for 2016.


(5 points )


Delta just received a domestic net promoter score of 41.5%, its highest ever. This shows its continuous appeal to customer loyalty and growth, as that score was 20% in 2011.


(3 points )


CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.