( No Change )
Delta's Net Promoter Score is 41 according to the latest available source (Delta, 2017).
Delta Air Lines, Inc. engages in the provision of scheduled air transportation for passengers and cargo. It operates through the Airline and Refinery segments. The Airline segment provides scheduled air transportation for passengers and cargo.
Download our annual NPS Benchmarks Report here to compare Delta to others in the airline industry
Yes
N/A
Score Updated February 14, 2022
Date
Update Description
Score Change
Link
01/18/16
Delta Air lines announces year-to-date domestic net promoter score (NPS) increased more than four points to 38% for 2016.
38
(
5 points )
02/28/18
Delta just received a domestic net promoter score of 41.5%, its highest ever. This shows its continuous appeal to customer loyalty and growth, as that score was 20% in 2011.
41
(3 points )
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
