Currently no NPS data for this company.
Estes Forwarding Worldwide (EFW) is one of the leading domestic and international freight forwarders in the United States providing customized logistics solutions for clients around the world and across all industries including retail, government, automotive, heath services, technology and exhibit services via air, ground and ocean freight.
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Score Updated December 21, 2024
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Update Description
Score Change
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11/30/18
Estes Forwarding Worldwide, a leading domestic and international freight forwarder in the United States, recently announced its new partnership with Owen CX Group, Inc. as it launches it's company-wide initiative to adopt the Net Promoter Score methodology as a way to measure satisfaction across all aspects of the business
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CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
Type: B2B
Size: Medium
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
