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Funding Circle NPS | Funding Circle Net Promoter Score 2022

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Funding Circle's Net Promoter Score is 77 in the USA and 90 in the UK according the latest available source (Altfi, 2021).


Funding Circle is a global small business loans platform, connecting businesses who want to borrow with investors who want to invest in small businesses in the UK, US, Germany, and the Netherlands.


Download our annual NPS Benchmarks Report here to compare Funding Circle to others in the Fintech industry

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Funding Circle NPS | Funding Circle Net Promoter Score 2022 NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.