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GreyCastle Security is leading provider of relevant practical and effective cybersecurity solutions headquartered in Troy, New York. The company was founded July 1, 2011 to help organizations establish effective cybersecurity programs, minimize the impact of security incidents and simplify compliance. GreyCastle Security has clients throughout North America, specializing in cybersecurity for healthcare, higher education, financial services, technology and critical infrastructure.
GreyCastle Security's revolutionary approach to service delivery completely eliminates an organization's need to recruit and retain new cybersecurity personnel. The company recently achieved an industry-high Net Promoter Score of 82.
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Score Updated March 4, 2019
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
