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GreyCastle Security is leading provider of relevant practical and effective cybersecurity solutions headquartered in Troy, New York. The company was founded July 1, 2011 to help organizations establish effective cybersecurity programs, minimize the impact of security incidents and simplify compliance. GreyCastle Security has clients throughout North America, specializing in cybersecurity for healthcare, higher education, financial services, technology and critical infrastructure.
GreyCastle Security's revolutionary approach to service delivery completely eliminates an organization's need to recruit and retain new cybersecurity personnel. The company recently achieved an industry-high Net Promoter Score of 82.
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Score Updated March 4, 2019
NPS BENCHMARKS REPORT
Net Promoter Score, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.
What is a good Net Promoter Score varies greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
