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-1 points )
KLM Royal Dutch Airlines is the flag carrier airline of the Netherlands. KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group, and a member of the SkyTeam airline alliance. Founded in 1919, KLM is the oldest airline in the world still operating under its original name and had 35,488 employees and a fleet of 119 as of 2015. KLM operates scheduled passenger and cargo services to 145 destinations.
https://annualreports.klm.com/KLM_Annual_Report_2017.pdf
https://annualreports.klm.com/KLM_Annual_Report_2017.pdf
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Score Updated September 25, 2018
Date
Update Description
Score Change
Link
09/24/14
KLM Net Promoter Score (NPS) reaches +36 in 2014. KLM's NPS was reported in KLM's 2017 Annual Report.
36
08/05/15
KLM reveals Net Promoter Score (NPS) reached +38 for 2015 in KLM's Annual Report.
38
(
2 points )
09/24/18
"KLM began to experiment with an Employee Promoter Score, or EPS. In 15 departments, the EPS tool collected anonymous feedback from employees about their team, which was used to start a team development dialogue."
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