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Lloyds Bank plc is a British retail and commercial bank with branches across England and Wales. Lloyds Bank has traditionally been considered one of the "Big Four" clearing banks. The bank was founded in Birmingham in 1765. Lloyds Bank expanded during the nineteenth and twentieth centuries and took over a number of smaller banking companies. António Horta-Osório, Lloyds group CEO recently shared that Lloyds net promoter score had increased from 43% to 62% since 2011.
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Score Updated February 20, 2019
Date
Update Description
Score Change
Link
02/21/18
Lloyds Group's CEO recently shared that Lloyds net promoter score had increased from 43% to 62% since 2011.
62
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19 points )
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
