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QTS Data Centers

Company Type: B2B

Company Size: Medium

NPS

(13 points )

QTS Realty Trust, Inc. (NYSE: QTS) is a leading provider of secure, compliant data center, hybrid cloud and managed services. QTS features the nation’s only fully integrated technology services platform providing flexible, scalable solutions for the federal government, financial services, healthcare and high tech industries. QTS owns, operates or manages more than 5 million square feet of data center space and supports more than 1,000 customers in North America, Europe and Asia Pacific. In 2018, QTS Receives Industry-Leading Net Promoter Score® for Third Consecutive Year. 

Net Promoter Type

Relationship

Response Rate

N/A

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QTS Data Centers News

Date

Update Description

Score Change

Link

02/20/14

QTS achieves a net promoter score (NPS) of +55.1 for 2014.

55

02/20/14

“Our Net Promoter Score is a rewarding acknowledgement of our commitment to meeting and exceeding customer needs.”  - Dan Bennewitz, Chief Operating Officer, Sales and Marketing, QTS

N/A

02/19/16

QTS Realty Trust achieved an industry leading Net Promoter Score (NPS) of 63.5 for 2015.

63

(8 points )

02/20/18

QTS Receives Industry-Leading Net Promoter Score® for Third Consecutive Year

N/A

02/20/18

72

(9 points )

02/14/19

QTS announces an industry-leading Net Promoter Score (NPS) of 75 for its high-touch customer service and support as judged by an ongoing independent survey of its customer base.

75

(3 points )

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QTS Data Centers NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.