(
-7 points )
QTS Realty Trust's Net Promoter Score is 68 according to the latest available source (Retently, 2017).
QTS Realty Trust, Inc. (NYSE: QTS) is a leading provider of secure, compliant data center, hybrid cloud and managed services. QTS features the nation’s only fully integrated technology services platform providing flexible, scalable solutions for the federal government, financial services, healthcare and high tech industries. QTS owns, operates or manages more than 5 million square feet of data center space and supports more than 1,000 customers in North America, Europe and Asia Pacific. In 2018, QTS Receives Industry-Leading Net Promoter Score® for Third Consecutive Year.
Download our annual NPS Benchmarks Report here to compare QTS Realty Trust to others in the Telecom industry.
https://www.qtsdatacenters.com/company/news/2016/02/19/2015-nps
https://www.qtsdatacenters.com/company/news/2016/02/19/2015-nps
Yes
N/A
Score Updated February 9, 2022
Date
Update Description
Score Change
Link
02/19/14
“Our Net Promoter Score is a rewarding acknowledgement of our commitment to meeting and exceeding customer needs.” - Dan Bennewitz, Chief Operating Officer, Sales and Marketing, QTS
N/A
02/18/16
QTS Realty Trust achieved an industry leading Net Promoter Score (NPS) of 63.5 for 2015.
63
(
8 points )
02/19/18
QTS Receives Industry-Leading Net Promoter Score® for Third Consecutive Year
N/A
02/13/19
QTS announces an industry-leading Net Promoter Score (NPS) of 75 for its high-touch customer service and support as judged by an ongoing independent survey of its customer base.
75
(3 points )
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
