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The Service Fort NPS | The Service Fort Net Promoter Score 2022

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The Service Fort, LLC is a family owned and operated company that provides environmentally friendly janitorial services throughout the Southeast. The president of The Service Fort has over 20 years of janitorial experience, and has created a company that maintains a constant commitment to customer satisfaction as demonstrated by their 98% retention rate and their continually growing portfolio.

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Score Updated March 1, 2024

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

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What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

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