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Uber NPS | Uber Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

Uber's Net Promoter Score is 37 according to the latest available source (Satmetrix, 2015).


Uber Technologies Inc. is a global taxi technology company headquartered in San Francisco, operating in 633 cities worldwide. It develops, markets and operates the Uber car transportation and food delivery mobile apps. Uber drivers use their own cars although drivers can rent a car to drive with Uber. The name "Uber" is a reference to the common (and somewhat colloquial) word "uber", meaning "topmost" or "super", and having its origins in the German word über, meaning "above". Uber has been a pioneer in the sharing economy, so much so that the changes in industries as a result of it have been referred to as Uberisation. 


Download our annual NPS Benchmarks Report here to compare Uber to others in the automotive industry.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Relationship

Response Rate

N/A

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Uber NPS | Uber Net Promoter Score 2022 News

Date

Update Description

Score Change

Link

01/16/18

A RedSeer report states over 2017, both Ola and Uber have been able to improve the consumer net promoter score (NPS) – which measures customer satisfaction -  significantly.

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CustomerGauge

The home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.

Uber NPS | Uber Net Promoter Score 2022 NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.