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Vodafone NPS | Vodafone Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

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Vodafone's Net Promoter Score is 25 according to the latest available source (MobileWorldLive, 2017).


Vodafone Group Plc is a telecommunications company in Europe and Africa. The Company provides a range of mobile services, enabling customers to reliably call, text and access data. Its fixed-line services include broadband, television (TV) and voice. It operates mobile and fixed network in Europe and also provides Internet of Things (IoT) connectivity as well as security and insurance products.


Download our annual NPS Benchmarks Report here to compare Vodafone to others in the telecommunications industry.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

Score Updated July 19, 2018

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Date

Update Description

Score Change

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03/22/18

Effectively changed the business and conveyed strong part of the pie development with net promoter score administration and solid representative engagement.

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Vodafone NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.