Add Your Score

menu

NPS® & CX Benchmarks Report

Get NPS scores for 1,000s of companies

GET THE REPORT

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

logo

J.D. Power NPS | J.D. Power Net Promoter Score 2022

Company Type: B2B

Company Size: Medium

Currently no NPS data for this company.

Add Your Score

Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.

Source

N/A

NPS Benchmarks Certified

No

Feedback Collection Method

N/A

Website

Net Promoter Type

N/A

Response Rate

N/A

Score Updated August 16, 2022

×

bell

Get alerts from J.D. Power

J.D. Power News

Date

Update Description

Score Change

Link

03/14/18

"A new metric, Net Promoter Score (NPS) is included in the 2018 study to further show service satisfaction’s role in whether a customer will recommend a brand or tell others to avoid it."

N/A

CustomerGauge

CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

J.D. Power NPS Rank & Industry Overview

NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!

What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.