POS, Promoters and Perfect 10s: Upcoming Webinar – Customer Experience in Retail

Written by Adam Dorrell

POS, Promoters and Perfect 10s - How to measure and deliver customer experience in retail

POS, Promoters & Perfect 10s

On February 8th, CEO and co-founder of CustomerGauge, Adam Dorrell, will join Senior Manager of GUEST Services and Training for AREAS, Cary Self, to deliver a special webinar on customer experience in retail. They’ll cover best practices for Net Promoter® in Multi-Channel Retail and insight into measuring and improving customer (“guest”) experience with special insight from AREAS.

How to Measure and Deliver Customer Experience in Retail

AREAS is an industry-leader that runs hundreds of branded concessions (including Wendy’s, Dunkin Donuts) in some of the largest airports in the world, using Net Promoter to gauge their “guest experience”.

In addition to the best practices in CX and Net Promoter, we’ll also touch on:

  • How to integrate NPS surveys with your POS system
  • NPS benchmarks in the wider retail and eCommerce industries
  • Methods for automating surveying and reporting to grow retention
  • And much more!

Whether you’re a Senior Manager or a Director of retail and concessions, this webinar is a must-see for anyone looking to transform their CX across channels.

Register now to reserve your spot!

POS, Promoters and Perfect 10s on Feb 08, 2017
11:00 AM EST NY, Boston
/ 17.00 Amsterdam, Paris / 16.00 London


Reserve Your Spot


After registering, you will receive a confirmation email containing information about joining the webinar.

In the meantime, enjoy this video from Cary Self talking about Areas.

“I always expect things like Net Promoter Score in the feedback to impact the end user, the cashier, the manager. But, for the first time, what I’m seeing now, it’s been almost a flip… our top level now are tuning in every day. What’s the NPS score? What are the drivers attached to that?… The guest now knows that we’re engaged and connected to them.”

 


 

Find out why CustomerGauge’s leading Net Promoter solution is tailor-made for multi-channel retailers looking to ensure a consistent Customer Experience (CX) across channels including e-commerce, in-store retail and wholesale here.

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Written by Adam Dorrell

Adam is the CEO and co-founder of CustomerGauge. He's all about keeping customers from straying. Adam has been running retention programs based on monetized Net Promoter since 2004, for businesses such as Sony, Vodafone, Philips, Canon, Nike, Tommy Hilfiger, Electrolux. He started CustomerGauge in 2008 to help companies solve the problem of retaining customers. He's been writing about Net Promoter and Retention for ten years. In his spare time he likes to pretend he can rock like Joe Strummer and teaches kids how to make robots.

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