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A direct line of communication with customers via a full feature email system that consistently delivers a 25% response rate. Automated, mobile-optimised Net Promoter surveys in more than 30 languages.
Improve internal accountability and rescue at-risk customers by automatically alerting staff to customer issues across mobile or desktop. Manage and track issues to close.
Understand trends and customer needs with real-time analytics that allow users to drill down in to multiple segments, such as time period, geography, division, size of customer, and more. Segment customers by value and advocacy, and hyper-target with email marketing campaigns.