Meet your technology partner for the Net Promoter System ®

Communication inside CustomerGauge

A direct line of communication with customers via a full feature email system that consistently delivers a 25% response rate. Automated, mobile-optimised Net Promoter surveys in more than 30 languages.

Firefighting with Net Promoter Solution

Improve internal accountability and rescue at-risk customers by automatically alerting staff to customer issues across mobile or desktop. Manage and track issues to close.

Analyse Net Promoter Scores in-dept

Understand trends and customer needs with real-time analytics that allow users to drill down in to multiple segments, such as time period, geography, division, size of customer, and more. Segment customers by value and advocacy, and hyper-target with email marketing campaigns.

Turn your organization into an NPS based environment

Build customer-focused change into your organisation and drive word-of-mouth referrals by sharing select feedback and other information inside and outside the organisation.


Video explaining the CustomerGauge system

Recent Net Promoter Case studies
  • Melitta header 2
    CCH copy
    Kuoni Portfolio header
Our client experience
  • “CustomerGauge's strength is to find the right balance of powerful analytics and usability.”

    Thomas Walder, Head of Marketing Systems & Process Management

  • “CustomerGauge helped us put our data into a format where we can pull out segments of our Net Promoter Score and understand what’s driving it.”

    Renee Farnham, Customer Intelligence Manager
    nib Health Funds

  • “The CustomerGauge software is very easy to understand, and the client operations team was responsive to our needs as an organisation. ”

    Norman Virks, Head of Marketing
    Jordan GmbH

Let’s Work Together