• Get your Net Promoter Score program up and running in minutes!

    Includes 30-days free trial. No credit card required. Activate now

    screenshot of CustomerGauge Software product
  • Real-time Communication

    Automatic feedback collection with configurable Net Promoter System surveys.
    Fine-grain control over customer communication with full-feature in-application email.

    CustomerGauge SaaS on an iPhone screen.
  • Firefighting to turn unsatisfied customers into promoters

    Action!

    Keep customer promises by automatically alerting staff to customer issues,
    and tracking them all the way to close.

    See features

  • Net Promoter Waterfall graph overview

    NPS Analysis

    Comprehensive reporting and analysis delivers insights to the fingertips of internal decision-makers.

    See all Analysis options

Communication inside CustomerGauge

A direct line of communication with customers via a full feature email system that consistently delivers a 25% response rate. Automated, mobile-optimised Net Promoter surveys in more than 30 languages.

Firefighting with Net Promoter Solution

Improve internal accountability and rescue at-risk customers by automatically alerting staff to customer issues across mobile or desktop. Manage and track issues to close.

Analyse Net Promoter Scores in-dept

Understand trends and customer needs with real-time analytics that allow users to drill down in to multiple segments, such as time period, geography, division, size of customer, and more. Segment customers by value and advocacy, and hyper-target with email marketing campaigns.

Turn your organization into an NPS based environment

Build customer-focused change into your organisation and drive word-of-mouth referrals by sharing select feedback and other information inside and outside the organisation.



ABOUT THE CUSTOMERGAUGE SYSTEM

Recent Net Promoter Case studies
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    Verafin
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Our client experience
  • “CustomerGauge's strength is to find the right balance of powerful analytics and usability.”

    Thomas Walder, Head of Marketing Systems & Process Management
    Kuoni

  • “CustomerGauge helped us put our data into a format where we can pull out segments of our Net Promoter Score and understand what’s driving it.”

    Renee Farnham, Customer Intelligence Manager
    nib Health Funds

  • “The CustomerGauge software is very easy to understand, and the client operations team was responsive to our needs as an organisation. ”

    Norman Virks, Head of Marketing
    Jordan GmbH

Let’s Work Together