Insights that take your
customer experience to the
next level

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Net Promoter Score ®, done right.

Automatically collect actionable insights and improve customer experience. Standardized on Net Promoter®

Collect feedback

Discover what your customers are thinking


Dive deep into your feedback

Close the loop

Get back in touch with your customers

Organizational change

Data driven decision making based on new insights

Feedback tools

Proactively contact customers with short, smart and branded surveys. This includes email, SMS, IVR and iPad solutions.

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Email engine

Full-feature email tool to personalize emails with multiple filter options, HTML editor and much more.

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Response rates up to 60%

CustomerGauge response-boosted communications get you engagement levels you only dreamed of.

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Engage mobile users

CustomerGauge is desktop AND mobile optimized to help you reach customers wherever they are.

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Real time

Instantaneous updates of your results to ensure you know what is happening at all times.

Root cause

Uncover key drivers to help you understand customer issues at a glance.

Customize reports

Flexible and granular reporting to cater to your every need.

Personalized analytics

Customize your analyses for different people at different levels of the organization.

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Firefighting for the whole company

Delight customers by proactively contacting them and solving problems. Show your respect for customers by using built in tools to thank them for their feedback and tell them what you learned and acted on.

Assign issues

Assign issues to the right employee so it can be solved most effectively and speedily. Track the time to close an issue to systematically fix issues faster over time.

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Stop guessing

Stop guessing what initiative to focus on first to improve customer experience. Use customer feedback to focus on initiatives with proven ROI.

Engage employees

Align your organization to really embrace a customer focused philosophy. Enthuse your employees by sharing your customers’ feedback in real-time, using for example Digital Signage.

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Trusted by leading global brands

An end-to-end, fully integrated customer feedback analytics tool, based on the Net Promoter System.

Start driving organizational growth and improving customer experience based on feedback. Your customers are the go-to source to figure out where to start. From asking your customers for feedback to engaging your employees to implement changes, CustomerGauge helps you accomplish your business goals.

Clients have fallen in love with us!

CustomerGauge's strength is to find the right balance of powerful analytics and usability.

Thomas Walder, Head of Marketing Systems & Process Management
Kuoni logo

We have moved beyond claiming to be a customer-centric organisation - now we have the evidence to back it up.

Craig Scowen, Market Development Manager
Wolters Kluwer CCH logo

Our customer retention rate has skyrocketed. We've virtually eliminated customer churn, and the number of customers leaving are south of 0.2%, which is a significant improvement.

Mark Cravotta, EVP Worldwide Sales and Services
SingleHop logo

Curious why? Check out the product tour. Or have a look at our case studies.

CustomerGauge is integrated with these systems

Want us to integrate your app with CustomerGauge? Other integrations possible with our API.

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Find out why our customers love us.

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