CX Solution For Manufacturing that Drives Account Retention

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Voted the #1 VOC Software

For Manufacturing

With CustomerGauge’s Account Experience™ software you’ll build voice of customer best practices into every layer of your sales operations. We’ll help you run high response rate NPS surveys, identify detractors and promoters in your accounts, and unlock new growth opportunities.

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The #1 B2B Customer Experience Solution For Manufacturing Learn More


Manufacturing Responses

Generated Across the World...

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"(Using CustomerGauge) has brought us an 8% increase in our closed-loop rate, a 16% increase in NPS, and a 17% increase in the top-line of the organization."

-Muhammad Idrees, Engro Polymer and Chemicals Ltd.

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Our Manufacturing Customers Are Shattering Industry Benchmarks With Account Experience

CustomerGauge owns the largest B2B experience benchmarks database for Manufacturing on the planet. And we’ve painstakingly integrated our Manufacturing NPS & CX benchmarks directly into our Account Experience platform so you know exactly where you stand on all metrics. As a result, CustomerGauge Account Experience clients outperform their Manufacturing peers across all major manufacturing experience metrics.

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The Manufacturing NPS & CX Benchmarks Are Here

Access the largest collection of Manufacturing NPS & CX benchmarks on the planet and see how your program stacks up today.

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We Have The Data-Driven Playbook For Manufacturing Market Share Growth

Manufacturing is more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of competition.

Drive Unprecedented Channel Visibility

The key to unlocking massive market share is perfecting your channel experience. CustomerGauge Account Experience solution increases visibility into your channel operations by measuring & acting on channel feedback in real time to drive significant market share and growth.

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Empower Your Teams With Hard Data

The manufacturing market has relied on ‘gut feelings’ to understand channel health—those days are over. With CustomerGauge, you’ll empower your account management teams with feedback, churn-drivers and at-risk revenue data, so they’ll know exactly who needs attention and why.

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Get Tools That Unlock New Growth

Good or bad, customer feedback is an opportunity to grow your bottom line. CustomerGauge gives you the tools to close the loop with every survey respondee in <48 hours, so you’re always in-the-know on opportunities to upsell, get referrals, or tackle churning accounts.

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Zoom In On What Matters

Cover all gaps in your knowledge by adding widgets from our library with one-click. Know who’s responding to surveys and who isn’t. Know which accounts are at-risk, and which are ready to grow.

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Recommended Resources

Looking to improve your manufacturing customer experience? We’ll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even manufacturing NPS benchmarks!

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Straight From Our Customers

Integrate Easily

We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.

  • ServiceNow

  • Salesforce

  • Zendesk

  • API

  • MS Dynamics

Calculate the ROI of Account Experience

Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.


Don't Know Their ROI

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Experience Benchmarks

Get The B2B Experience Benchmarks

With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.


Calculate Your
Experience ROI

See the impact CustomerGauge could have on your bottom-line.