With CustomerGauge’s Account Experience™ software you’ll build voice of customer best practices into every layer of your sales operations. We’ll help you run high response rate NPS surveys, identify detractors and promoters in your accounts, and unlock new growth opportunities.
Manufacturing Responses
Generated Across the World...
-Muhammad Idrees, Engro Polymer and Chemicals Ltd.
Read Full StoryCustomerGauge owns the largest B2B experience benchmarks database for Manufacturing on the planet. And we’ve painstakingly integrated our Manufacturing NPS & CX benchmarks directly into our Account Experience platform so you know exactly where you stand on all metrics. As a result, CustomerGauge Account Experience clients outperform their Manufacturing peers across all major manufacturing experience metrics.
Access the largest collection of Manufacturing NPS & CX benchmarks on the planet and see how your program stacks up today.
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Manufacturing is more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of competition.
The key to unlocking massive market share is perfecting your channel experience. CustomerGauge Account Experience solution increases visibility into your channel operations by measuring & acting on channel feedback in real time to drive significant market share and growth.
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The manufacturing market has relied on ‘gut feelings’ to understand channel health—those days are over. With CustomerGauge, you’ll empower your account management teams with feedback, churn-drivers and at-risk revenue data, so they’ll know exactly who needs attention and why.
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Good or bad, customer feedback is an opportunity to grow your bottom line. CustomerGauge gives you the tools to close the loop with every survey respondee in <48 hours, so you’re always in-the-know on opportunities to upsell, get referrals, or tackle churning accounts.
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Cover all gaps in your knowledge by adding widgets from our library with one-click. Know who’s responding to surveys and who isn’t. Know which accounts are at-risk, and which are ready to grow.
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Looking to improve your manufacturing customer experience? We’ll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even manufacturing NPS benchmarks!
Using CustomerGauge’s methodology makes it much easier for us to work with survey results, and our customers are happier
Renan Cardoso
Senior CX Marketing Analyst
What I’ve always really liked about the CustomerGauge platform is the ability to link increases in revenue based on moving the score...
Justin Warren
Senior Vice President
We chose CG because it’s a very straightforward way of getting feedback & data is easy to access...in real time
Jacob Løth Christensen
Global Market Manager
CG services continue to be crucial to the business needs of Erwin. The ease of use, reliability of the data and support...
Anthony Guida
Director of Technical Support
We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.
ServiceNow
Salesforce
Zendesk
API
MS Dynamics
Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.
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With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.
