Customer Experience Software for IT Services - Drive Account Retention

Request Demo

The #1 Ranked Platform

For IT Services Experience

With CustomerGauge’s Account Experience™ software you'll build voice of customer best practices into every layer of your sales operations. Whether you’re a cloud services provider or a business management software, we’ll help you run high response rate NPS surveys, identify detractors and promoters in your accounts, and unlock new growth opportunities.

Gartner Star

The #1 Customer Experience Software For IT Services Learn More


Seats deployed across

the world…

Access Group logo Box
Cyxtera logo Box copy
Kolmeo Logo in Box copy
Smartbear Logo Box copy
Wasabi logo Box
INAP Logo in Box
Effortless logo copy

“Once the results came in, there was no question of the value of this program. Instantly, everyone saw the value because your voice of customer data speaks for itself.”

-Leif Cederblom, Director of CX at Effortless Office

Read Full Story

Our Customers Are Shattering IT Services NPS Averages With Account Experience

CustomerGauge owns the largest B2B experience benchmarks database for IT services companies on the planet. We’ve directly integrated our services NPS & CX benchmarks directly into our platform so you know exactly where you stand vs. the industry on all metrics. As a result, CustomerGauge Account Experience clients outperform their IT services peers across all major experience metrics.

Dotted Patten

The IT Industry Services CX Benchmarks Are Here

Access the largest collection of IT NPS & CX benchmarks on the planet and see how your program stacks up today.

Download Report

We Have The Data-Driven Playbook For Services Market Share Growth

Global professional services are more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of competition.

Collect Customer Feedback in Real-Time

Feedback is the lifeblood of your business—CustomerGauge’s Account Experience software helps you engage with customers across all channels so you can transform your business in real-time.

Get Started

Empower your teams with hard data

The manufacturing market has relied on ‘gut feelings’ to understand channel health—those days are over. With CustomerGauge, you’ll empower your account management teams with feedback, churn-drivers and at-risk revenue data, so they’ll know exactly who needs attention and why.

Get Started

Get Tools That Unlock New Growth

Good or bad, customer feedback is an opportunity to grow your bottom line. CustomerGauge gives you the tools to follow-up with every survey respondee in <48 hours, so you’re always on top of upsale, referral and churn-busting opportunities

Get Started

Zoom In On What Matters

With a one-click add from our widget library, you can look at your customer feedback in 100s of different ways. Easily discover which accounts are ready to grow and which are at-risk of churn.

Get Started

Recommended Resources

Looking to improve your IT customer experience? We'll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even IT services NPS benchmarks!

View More Resources Dotted Patten

Straight From Our Customers

Integrate Easily

We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.

  • Cerillion

  • Salesforce

  • Zendesk

  • Sugar CRM

  • Fresh Desk

Calculate the ROI of Account Experience

Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.


Don't Know Their ROI

Get Started

Experience Benchmarks

Get The B2B Experience Benchmarks

With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.


Calculate Your
Experience ROI

See the impact CustomerGauge could have on your bottom-line.