With CustomerGauge’s Account Experience™ software you'll build voice of customer best practices into every layer of your sales operations. Whether you’re a cloud services provider or a business management software, we’ll help you run high response rate NPS surveys, identify detractors and promoters in your accounts, and unlock new growth opportunities.
Seats deployed across
the world…
-Leif Cederblom, Director of CX at Effortless Office
Read Full StoryCustomerGauge owns the largest B2B experience benchmarks database for IT services companies on the planet. We’ve directly integrated our services NPS & CX benchmarks directly into our platform so you know exactly where you stand vs. the industry on all metrics. As a result, CustomerGauge Account Experience clients outperform their IT services peers across all major experience metrics.
Access the largest collection of IT NPS & CX benchmarks on the planet and see how your program stacks up today.
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Global professional services are more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of competition.
Feedback is the lifeblood of your business—CustomerGauge’s Account Experience software helps you engage with customers across all channels so you can transform your business in real-time.
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The manufacturing market has relied on ‘gut feelings’ to understand channel health—those days are over. With CustomerGauge, you’ll empower your account management teams with feedback, churn-drivers and at-risk revenue data, so they’ll know exactly who needs attention and why.
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Good or bad, customer feedback is an opportunity to grow your bottom line. CustomerGauge gives you the tools to follow-up with every survey respondee in <48 hours, so you’re always on top of upsale, referral and churn-busting opportunities
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With a one-click add from our widget library, you can look at your customer feedback in 100s of different ways. Easily discover which accounts are ready to grow and which are at-risk of churn.
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Looking to improve your IT customer experience? We'll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even IT services NPS benchmarks!
Within the last 2 years alone, we’ve seen a 50% increase in retention.
TJ Waldorf
INAP
We improved our NPS from 14 to 40. Being a data and analytics company it was important to us not to base...
Maryann Molgaard
Customer Engagement Manager
I love how you’re always open to explore possible upgrade suggestions...
David Schekoske
Recall
We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.
Cerillion
Salesforce
Zendesk
Sugar CRM
Fresh Desk
Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.
CalculateDon't Know Their ROI
With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.
