With actionable feedback coming from over 3m+ outlets and delivered to more than 10,000 seats deployed across the world, CustomerGauge Account Experience is the most trusted channel feedback solution for Consumer Packaged Goods on the market. Our CPG experience solution allows you to act on channel feedback in real-time and make the voice of the customer your lasting competitive advantage.
Seats deployed across
the world...
-Luiz Gondim, AB InBev
Watch Full VideoCustomerGauge owns the largest B2B experience benchmarks database for Consumer Packaged Goods on the planet. And we’ve painstakingly integrated our Consumer Packaged Goods NPS & CX benchmarks directly into our Account Experience platform so you know exactly where you stand on all metrics. As a result, CustomerGauge Account Experience clients outperform their Consumer Packaged Goods peers across all major CPG experience metrics.
Access the largest collection of Consumer Packaged Goods NPS & CX benchmarks on the planet and see how your program stacks up today.
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The Consumer Packaged Goods market is more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of their competition.
The key to unlocking massive market share is perfecting your channel experience. CustomerGauge Account Experience solution increases visibility into your channel operations by measuring & acting on channel feedback in real time to drive significant market share and growth.
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Transform your feedback strategy from a once a year collection effort to an ‘always on’ listening program to capture and act on every interaction at scale.
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CustomerGauge’s Account Experience platform is the only in the world which integrates CPG benchmarks directly into the product to help maximize growth.
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For too long, the Consumer Packaged Goods market has relied on ‘gut feelings’ and ‘opinions’ of channel health—those days are over. With CustomerGauge’s Account Experience solution, you can operationalize channel feedback with a data-first approach to maximize market share and growth.
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Looking to improve your Consumer Packaged Goods customer experience? We'll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even CPG NPS benchmarks!
After a successful pilot, we rolled out CustomerGauge to 50+ countries and the program is now one of our CEOs top-priority projects.
Matthieu Simon
We have 27+ markets where we’re deploying the Account Experience software and playbooks.
Luiz Gondim
We saw significant results after the first hour of going live—we could immediately see how this was going to impact the entire...
Stuart Ward
The CustomerGauge team helped us move from a traditional call-center approach to a digital-first approach at scale without losing the customer voice.
Jeffrey Jahn
“Reporting has created transparency and visibility, within the different levels of the organization.”
Lucinda Anderson
We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.
Hubspot
Salesforce
Slack
Sugar CRM
MS Dynamics
Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.
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With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.
