With actionable feedback coming from over 3m+ outlets and delivered to more than 10,000 seats deployed across the world, CustomerGauge Account Experience is the most trusted channel feedback solution for Consumer Packaged Goods on the market. Our CPG experience solution allows you to act on channel feedback in real-time and make the voice of the customer your lasting competitive advantage.
Seats deployed across
CustomerGauge owns the largest B2B experience benchmarks database for Consumer Packaged Goods on the planet. And we’ve painstakingly integrated our Consumer Packaged Goods NPS & CX benchmarks directly into our Account Experience platform so you know exactly where you stand on all metrics. As a result, CustomerGauge Account Experience clients outperform their Consumer Packaged Goods peers across all major CPG experience metrics.
Access the largest collection of Consumer Packaged Goods NPS & CX benchmarks on the planet and see how your program stacks up today.Download Report
The Consumer Packaged Goods market is more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of their competition.
The key to unlocking massive market share is perfecting your channel experience. CustomerGauge Account Experience solution increases visibility into your channel operations by measuring & acting on channel feedback in real time to drive significant market share and growth.Get Started
Transform your feedback strategy from a once a year collection effort to an ‘always on’ listening program to capture and act on every interaction at scale.Get Started
CustomerGauge’s Account Experience platform is the only in the world which integrates CPG benchmarks directly into the product to help maximize growth.Get Started
For too long, the Consumer Packaged Goods market has relied on ‘gut feelings’ and ‘opinions’ of channel health—those days are over. With CustomerGauge’s Account Experience solution, you can operationalize channel feedback with a data-first approach to maximize market share and growth.Get Started
Looking to improve your Consumer Packaged Goods customer experience? We'll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even CPG NPS benchmarks!
We have about 27 markets where we are deploying the CustomerGauge software and playbooks.
We just started a CustomerGauge pilot—I think that’s one of the moments where we started to learn where the real power of...
Lead of VoC
We went live on Dec 22nd with the CustomerGauge pilot. By noon the same day, I was completely convinced. It was a...
Head of Customer Capability
CustomerGauge gave us a lot of insight on what we’re doing well, what we need to improve on, but also the complexity...
Head of Sales Integrations
We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.
Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.Calculate
Don't Know Their ROI
With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.