CPG Experience Software — Tackle Retention and Drive Referrals

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Voted the #1 VOC Software

For Consumer Packaged Goods

With actionable feedback coming from over 3m+ outlets and delivered to more than 10,000 seats deployed across the world, CustomerGauge Account Experience is the most trusted channel feedback solution for Consumer Packaged Goods on the market. Our CPG experience solution allows you to act on channel feedback in real-time and make the voice of the customer your lasting competitive advantage.

Gartner Star

The #1 B2B Voice of Customer Solution For CPG Experience

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responses generated across
the world...

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"We have about 27 markets where we're deploying the CustomerGauge software and playbooks."

-Luiz Gondim, AB InBev

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The Consumer Packaged Goods NPS & CX Benchmarks Are Here

Access the largest collection of Consumer Packaged Goods NPS & CX benchmarks on the planet and see how your program stacks up today.

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We Have The Data-Driven Playbook For CPG Market Share Growth

The Consumer Packaged Goods market is more competitive than ever. But some of your peers are growing faster than ever—so what’s their secret? They have deployed an ‘always on’ channel feedback strategy that operationalizes experience insights, integrates SLAs, and keeps them one step ahead of their competition.

Drive Unprecedented Channel Visibility

The key to unlocking massive market share is perfecting your channel experience. CustomerGauge Account Experience solution increases visibility into your channel operations by measuring & acting on channel feedback in real time to drive significant market share and growth.

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‘Always On’ Channel Feedback To Grow Market Share Faster

Transform your feedback strategy from a once a year collection effort to an ‘always on’ listening program to capture and act on every interaction at scale.

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Integrated CPG Benchmarks So You Can Compare (And Grow) In Real-Time

CustomerGauge’s Account Experience platform is the only in the world which integrates CPG benchmarks directly into the product to help maximize growth.

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Use Data, Not Opinions to Operationalize Channel Feedback & Grow

For too long, the Consumer Packaged Goods market has relied on ‘gut feelings’ and ‘opinions’ of channel health—those days are over. With CustomerGauge’s Account Experience solution, you can operationalize channel feedback with a data-first approach to maximize market share and growth.

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Recommended Resources

Looking to improve your Consumer Packaged Goods customer experience? We'll, you’ve come to the right spot! Check out our latest resources for tips, tricks, and yes, even CPG NPS benchmarks!

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Straight From Our Customers

Integrate Easily

We know getting stuff done can be more than a one person job. With CustomerGauge we sync with companies that you use to make your experience with us that much easier. Explore all of our integrations.

  • Hubspot

  • Salesforce

  • Slack

  • Sugar CRM

  • MS Dynamics

Calculate the ROI of Account Experience

Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.


Don't Know Their ROI

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Experience Benchmarks

Get The B2B Experience Benchmarks

With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.


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Experience ROI

See the impact CustomerGauge could have on your bottom-line.