Account Experience Software | CustomerGauge

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The B2B NPS & CX Benchmarks Are Here

With over 24,000+ data points like NPS, retention rates, response rates, and more taken from the top names in B2B—we guarantee this report will change the way you think about your B2B experience strategy forever.

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Podcasts

Episode 1:
Why Culture is Your Secret Experience Weapon
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Episode 2:
Want to Reduce Churn? Close The Loop
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Episode 3:
Response Rate: The Foundation of Your Experience Program
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Episode 4:
Why Your Journey Map Should Be Ugly (& Drawn w/ a Pencil)
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Episode 5:
Culture Mechanics—No B.S. Tips To Creating a Winning Experience Culture
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Episode 6:
The Most Important Experience Metrics You're (Probably) Not Measuring
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Episode 7:
The (Not So) Hidden Cost of Building Your Experience Program Internally
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Episode 8:
Experience MythBusters Pt 1 w/ Trishaala Chengappa, VP of Product @ CustomerGauge
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Episode 9:
Experience MythBusters Pt 2 w/ Trishaala Chengappa, VP of Product @ CustomerGauge
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Episode 10:
The 3 Things You're (Probably) Doing Wrong in Your Experience Program
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Episode 11:
The Power of Referral-Driven Revenue w/ Adam Dorrell, CEO @ CustomerGauge
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Episode 12:
Are You Gaming Your Way To Failure?
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Episode 13:
Getting Employee Experience Right w/ Camilla Scholten, COO @ CustomerGauge
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Episode 14:
The Path to 80 NPS & Revenue Growth w/ Brian Hodge
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Episode 15:
The Formula For Long-Term Customer-Centric Growth w/ Dennis Geelen @Zero In
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Episode 16:
How Bisnode Increased NPS by 3X and Response Rates by 6X
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Episode 17:
Culture Club - How Gaugies Celebrated Diwali Digitally This Yea‪r‬
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Episode 18:
B2B Benchmarks Series - Account Sentiment‬
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Episode 19:
B2B Benchmarks Series - CX Adoption & Mapping‬
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Episode 20:
Closing The Loop as Fast as Humanly Possible w/ Ondrej Sedlacek @Satismete‪r‬
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Episode 21:
Training to Retaining w/ Tom Studdert of Zoominf‪o‬
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Episode 22:
How Intuitive Health Used NPS to Grow During a Global Pandemi‪c‬
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Episode 23:
Not Tracking Referrals? You're Leaving Money on the Table‪!‬
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Episode 24:
Committing to CX at All Levels of the Organization with H&R Bloc‪k‬
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Videos & Webinars