The CustomerGauge Net Promoter® (NPS) Course | CustomerGauge The CustomerGauge Net Promoter® (NPS) Course

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The CustomerGauge Net Promoter® (NPS) Course


The metric is simple, but a true Net Promoter System takes know-how. Get the skills you need with the CustomerGauge Net Promoter® course.

Learn the "secret sauce" to take your NPS® program from 0 to 10. The CustomerGauge NPS certification course provides the foundation and battle-tested strategies for a successful Net Promoter® program.

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Dive into the Details


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Origins of Net Promoter

The Net Promoter System is a proven methodology for measuring customer loyalty through first-hand feedback. Learn how NPS was created and how NPS is calculated.

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Most Trusted Metric in B2B

See why Net Promoter is a popular customer experience metric that is simple, effective, and correlated to revenue growth—which is essential in any B2B context.

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Who Benefits From Net Promoter

Straightforward and easily understood by everyone from the front line, to management, all the way up to Senior Leadership, Net Promoter provides a touchstone for engaging your entire workforce in every department

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Impact on Growth

Because Net Promoter is a leading indicator for growth, it provides the best anchor for your customer experience management program. See how NPS ties directly into sales growth and referrals.

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Close the Loop With Net Promoter

For Net Promoter to really mean something, a business needs not only to calculate NPS but also to act on it! See how to take action on your customer’s feedback.

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Activate Your Promoters

Promoters are loyal and are perceived as the brand ambassadors of your business. Discover different ways to benefit from the most valuable asset a Net Promoter system can provide your company.

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Become a Net Promoter Champion

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