Learn the "secret sauce" to take your NPS® program from 0 to 10. The CustomerGauge NPS certification course provides the foundation and battle-tested strategies for a successful Net Promoter® program.
Accelerate your career in customer experience! Take the guesswork out of running your NPS program with 6 jam-packed modules that deliver the know-how you need to get the job done—from analyzing drivers to closing the loop to setting S.M.A.R.T. goals for sustainable growth.
Achieving Customer Loyalty
Discover the building blocks of customer loyalty, the people behind the NPS movement, and an introduction to the Net Promoter framework.
Understanding an NPS Program
Learn key elements of an NPS program, including what the prerequisites to a successful program are and how to successfully implement and operate a Net Promoter System®.
Listening to Feedback
Create the ideal relationship and transactional surveys that align with your customer journey and optimize survey media to boost response rates.
See how driver analysis can help get to root cause 94% of the time, the available analysis tactics to get you there, and how to determine if results are statistically significant.
Closing the Loop
Walk through the steps for closing the loop with respondents and accounts at the frontline as well as closed-loop best practices for senior management and executives.
Optimizing Your NPS Program
Determine what part competitive benchmarks and cultural factors play into your NPS program and how to set S.M.A.R.T. targets that will transform your program's ROI.
‘‘I wasn't sure what to expect at first, but as I progressed through the course— I was absolutely blown away. A required certification for any true CX professional.’’
Marcus Proctor Director of Customer Experience
‘‘We recently onboarded a Net Promoter software, and needed some type of training for our three-person team. The certification course truly fit the bill.’’
Kathy Munster Senior Operations Manager
‘‘Would recommend to anyone looking for a step-by-step understanding of NPS and customer loyalty economics.’’
Stephanie Mackenzie Principal Marketing Analyst