Anheuser-Busch (abbreviated as AB InBev) is a multinational beer company that owns brands like Budweiser, Stella Artois, Estrella, and Hoegaarden. AB InBev rolled out CustomerGauge to 27+ of their global markets to grow loyalty, drive retention and expand account size in their distributor network. They now collect feedback globally and have developed a Net Promoter baseline which they improve quarterly.

"Through collecting and closing the loop on feedback, Rentokil realized that customers were not happy with how difficult it was to get in touch with account managers. These are the details that lead to increased retention and willingness to recommend."

Heineken leverages CustomerGauge's experience management platform to improve relationships with bars so they can "keep selling beer towards our end consumers". Using our Detractor case management capability, Heineken regularly rescues revenue from unhappy resellers by closing the loop on their feedback.

"We use CustomerGauge to LISTEN to our customers in real-time, UNDERSTAND their needs and ACT upon their feedback, fast, providing a next-generation customer experience. This way, we capture better and more actionable insights and empower our customer-facing teams to drive customer-centric behaviors and remove blockers with speed."—Stuart Ward, Head of Sales Capability

Wajax uses CustomerGauge to measure account feedback and connect NPS scores to financial outcomes. With CustomerGauge, Wajax discovered that Promoters spend 2x more than Detractors, unlocking buy-in for further investment in their B2B experience program.

As the world's largest logistics specialist, DHL offers a comprehensive suite of services drawing on their global scale and local insight to deliver value across customer’s supply chains. Thanks to CustomerGauge, DHL gets a 60% NPS survey response rate and closes the loop with 100% of NPS Detractors in <48 hours.