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Featured Case Study


Coca-Cola HBC

"We use CustomerGauge to LISTEN to our customers in real-time, UNDERSTAND their needs and ACT upon their feedback, fast, providing a next-generation customer experience. This...

Coca-Cola HBC


"We use CustomerGauge to LISTEN to our customers in real-time, UNDERSTAND their needs and ACT upon their feedback, fast, providing a next-generation customer experience. This way, we capture better and more actionable insights and empower our customer-facing teams to drive customer-centric behaviors and remove blockers with speed."—Stuart Ward, Head of Sales Capability

Industry

Manufacturing

Market Cap

$7bn

Focus

Bottling & Distribution

Recent Case Studies


Coca-Cola HBC (for report)


"We use CustomerGauge to LISTEN to our customers in real-time, UNDERSTAND their needs and ACT upon their feedback, fast, providing a next-generation customer experience. This way, we capture better and more actionable insights and empower our customer-facing teams to drive customer-centric behaviors and remove blockers with speed."—Stuart Ward, Head of Sales Capability

- Stuart Ward, Head of Sales Capability

Cch logo

Heineken (for report)


Heineken leverages CustomerGauge's experience management platform to improve relationships with bars so they can "keep selling beer towards our end consumers". Using our Detractor case management capability, Heineken regularly rescues revenue from unhappy resellers by closing the loop on their feedback.

- Matthieu Simon, Supply Chain Director

Heineken corporate

AB InBev (for report)


Anheuser-Busch (abbreviated as AB InBev) is a multinational beer company that owns brands like Budweiser, Stella Artois, Estrella, and Hoegaarden. AB InBev rolled out CustomerGauge to 27+ of their global markets to grow loyalty, drive retention and expand account size in their distributor network. They now collect feedback globally and have developed a Net Promoter baseline which they improve quarterly.

- Luis Gondim, Sr. Global Director of Contact Strategy

AB In Bev logo

AB InBev


Anheuser-Busch (abbreviated as AB InBev) is a multinational beer company that owns brands like Budweiser, Stella Artois, Estrella, and Hoegaarden. AB InBev rolled out CustomerGauge to 27+ of their global markets to grow loyalty, drive retention and expand account size in their distributor network. They now collect feedback globally and have developed a Net Promoter baseline which they improve quarterly.

Industry

Food & Beverage

Market Cap

$189B

Focus

Net Promoter

AB In Bev logo

Rentokil


"Through collecting and closing the loop on feedback, Rentokil realized that customers were not happy with how difficult it was to get in touch with account managers. These are the details that lead to increased retention and willingness to recommend."

Rentokil new

Heineken


Heineken leverages CustomerGauge's experience management platform to improve relationships with bars so they can "keep selling beer towards our end consumers". Using our Detractor case management capability, Heineken regularly rescues revenue from unhappy resellers by closing the loop on their feedback.

Industry

Beer Manufacturing

Market Cap

$52bn

Focus

Net Promoter

Heineken logo White
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