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October 20, 2021

Blog by Ian Luck

Did Fred Reichheld Make a Big Mistake With Net Promoter Score?

In our latest episode of the Account Experience Podcast, we welcome the inventor of the Net Promoter System, Fred Reichheld. The CEO and Co-Founder of...

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CustomerGauge adds Voice of Customer to Microsoft Dynamics 365

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Product Updates

Integrations

Easy HubSpot Integrations to Get Feedback on Marketing Touchpoints; Activate Referral Campaigns

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Product Updates

Account Experience

AX

Integrations

DHL Achieves Higher Renewal Rates & Growth Using CustomerGauge

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NPS

CX

Monetization

Account Experience

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CustomerGauge adds Voice of Customer to Microsoft Dynamics 365

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Product Updates

Integrations

How One B2B Organization is Getting 100% Response Rate

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The Hidden Churn Indicator - Absence of Signal

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NPS

Customer Retention

B2B

Is There a Silver Bullet to Getting Buy-In for Collecting Customer Feedback?

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CX

Company Culture

How DHL Supply Chain is Building a World Class B2B Account Experience Program with CustomerGauge

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B2B Account Experience Benchmarks Throwdown: Part 2

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Account Experience

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B2B

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.