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October 20, 2021

Blog by Ian Luck

Did Fred Reichheld Make a Big Mistake With Net Promoter Score?

In our latest episode of the Account Experience Podcast, we welcome the inventor of the Net Promoter System, Fred Reichheld. The CEO and Co-Founder of...

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The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.