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May 5, 2022

Blog by Ben Goodey

Account Experience Awards 2022: What We Learned From the Winners

The CustomerGauge AX Awards are over—what a wonderful celebration of B2B customer experience leaders it was. The 200 guests heard all about what it means...

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The Path to 80 NPS w/ Brian Hodge (And Soccer Shots)

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NPS

CX

Company Culture

Case Studies

Account Experience

When to Send Your NPS Surveys (What The Data Says)

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NPS

The Chief Customer Officer: Roles, Responsibilities and ROI

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NPS

CX

NPS Leaders

Recent Posts

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Net Promoter Score for B2B—Adapted The Right Way

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NPS

Account Experience

How to Calculate Net Promoter Score (NPS) | Easy NPS Calculation Formula

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NPS

CX

Measuring Customer Feedback

Net Promoter System

How to Calculate Customer Retention Rate in Excel [Analysis Template]

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Customer Retention

6 Visualizations For Your Customer Churn Dashboard (NPS)

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customer churn

6 Ways to Include NPS in Your Customer Retention Dashboard

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How SmartBear Brought in $6M in Referrals with a Close Rate of 47% Using AX

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B2B

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.