Your customers have spoken—your move. Mobilize promoters with real-time follow-up and rescue detractors with one-touch mobile fire-fighting using the world’s most advanced closed loop platform.
Streamline your follow-up process using real-time fire-fighting to close the loop with detractors and mobilize promoters into advocates...all within minutes.
"With CustomerGauge, we’ve now taken what normally would take a few weeks to get back to the guest and correct the behavior to a couple of minutes.”
-Cary Self, Areas
Customer are prompt, you should be too. More than 50% of customers answer surveys in less than 24 hours. Capitalize on this by using automated, rule-based escalation emails to deliver actionable insights to the right person, every time.
Get to the heart of customer feedback with a complete, holistic view of your ongoing case management. Assign cases automatically, track statuses and time to close the loop, determine what drivers played a part, and much more.
Set your standards, rise to meet them. With our advanced KPI reporting, you can set S.M.A.R.T goals that drive change throughout your company by adding KPI targets to analyses that show performance vs. goals.
“Working with the Firefighting tool in the CustomerGauge platform has made it possible to embed systematic processes within our organization to close the loop on customer issues.”
Jacob Christensen Global Marketing Intelligence Manager
“With CustomerGauge, we’ve now taken what normally would take a few weeks to get back to the guest and correct the behavior to a couple of minutes.”
Cary Self Director of Training and Guest Services
“Hands down the best vehicle for client feedback that I have ever used!”
Jason Weed Director of Customer Experience