Increase Retention by Closing the Loop—Fast
Companies who close the loop fast experience a 10% bump in retention. Bring disgruntled customers back to the flock. Follow-up with detractors quickly using alerts triggered automatically by email.
Put Your Best People On the Case
Implement workflows to assign cases to the relevant employees for follow up. Track the progress of open cases to ensure customers don’t fall through the cracks.
Show Off Anywhere, Anytime
Use the Digital Signage tool to display comments and scores directly on your TVs, iPads, monitors, or web site for your company—or the public—to see.
Share Your Remarkable Customer Experience Online
Who better to talk about the quality of your company than your customers? Gain the trust of prospective and existing customers alike by publishing customer comments to your own public review page.
Close the Loop Like a Pro
In this groundbreaking eBook, learn why closing the loop is important, what it should achieve and the best practices associated with a successful implementation.VIEW OUR RESOURCES