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C. U. @ CeBIT

cebit event DigitalRiverI'm presenting at the DigitalRiver Consumer Electronics Conference, CeBIT, March 3 - 6, Hannover.My presentation will be focusing on the customer experience, how manufacturers can best sell direct to consumers, and measuring success with the Net Promoter Score®, drawing on experiences with a few Consumer Electronics companies including Sony and Philips.Details/registration for event here. Hope to see you there.

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