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Case Study: Lights, Camera, Feedback! How Bavaria Film Implemented Net Promoter Score


How one of Europe’s largest film production companies implemented Net Promoter® Score with CustomerGauge, and is changing the organisation as a result.

In 2011 Bavaria Film started to implement Net Promoter Score (NPS) with the help of CustomerGauge.

This 2-page case study explains how they overcame issues of what data to use, internal resistance to roll-out, and turned the project into a success.

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