Co-founders Adam Dorrell and Camilla Scholten, along with our other product team leaders, give us a "behind the scenes" look at how they used Voice of the Customer (VoC) to inform their biggest release to date—CustomerGauge 4.0.
Learn more about the all-new Report Hub in our other blog post, or check out the press release for a full run-through of features.

![Churn Rate: How to Calculate Customer Churn [With Formula]](https://customer-gauge.transforms.svdcdn.com/production/blog/churncalc-2.webp?w=1200&h=630&auto=compress%2Cformat&fit=crop&dm=1747869924&s=1b5fa221c6e7481811cf06cd334c8e21)

