CustomerGauge Product Description 29-feb-2008 - PDF (660K) Now available for download - a complete CustomerGauge Product Description in the form of a white paper: Measuring loyalty and understanding the "Voice of the Customer" to improve customer experience using CustomerGauge.Contents:

• Introduction to measuring customer loyalty
• Quantative data - Net Promoter Score
• Sales Cycle measurement
• Qualitative data - Customer Feedback
• Advanced customer segmentation: The Loyalty/Value matrix
• CustomerGauge operation
• CustomerGauge usage and return on investment
• CustomerGauge Technology
• Module Description: 1. Main monitoring system: "Measurement" 2. Optional module: "Measurement+" 3. Optional module: "Understanding" 4. Optional module: "Respond" Other optional modules

CustomerGauge Product Description 29-feb-2008 - PDF (660K)