Request Demo

Getting Started with Net Promoter: A Practical Guide for Business

A Public Service Announcement for Customer-focused Organisations

Business leader's guide

CustomerGauge's Australian partner Genroe has released an informative document for businesses considering or about to roll out a Net Promoter program: The Business Leaders’ Practical Guide to Implementing Net Promoter®.

The document offers a step-by-step guide on the basics, and inside strategies and tactics on rollout, how to solve key challenges, and how to ensure that a Net Promoter program is properly geared for success from the outset.

What's Included:

  • What is the Net Promoter Score? – A quick introduction to the Net Promoter Score
  • What Net Promoter Looks Like in Practice - The Net Promoter continuous improvement process
  • The Best Practice Net Promoter Roll-out Process - The implementation of the continuous improvement process
  • The Six Problems You Will Face and How to Fix Them – The obstacles you’ll face and how to overcome them
  • Best Practices for Net Promoter® Implementation -  The 10 best practices that we have uncovered from our customers and their implementation of Net Promoter

The paper is now available for download below!

Download the guide here:

Next Up: Net Promoter News: Nerfs tear shreds in EA's feedback collection, Connecticut takes bite out of Apple, UKFast's Net Promoter transparency

Get The Most Comprehensive B2B NPS and CX Benchmarks Report on The Planet

Get the eBook

Might we also interest you in...