A Public Service Announcement for Customer-focused Organisations
CustomerGauge's Australian partner Genroe has released an informative document for businesses considering or about to roll out a Net Promoter program: The Business Leaders’ Practical Guide to Implementing Net Promoter®.
The document offers a step-by-step guide on the basics, and inside strategies and tactics on rollout, how to solve key challenges, and how to ensure that a Net Promoter program is properly geared for success from the outset.
- What is the Net Promoter Score? – A quick introduction to the Net Promoter Score
- What Net Promoter Looks Like in Practice - The Net Promoter continuous improvement process
- The Best Practice Net Promoter Roll-out Process - The implementation of the continuous improvement process
- The Six Problems You Will Face and How to Fix Them – The obstacles you’ll face and how to overcome them
- Best Practices for Net Promoter® Implementation - The 10 best practices that we have uncovered from our customers and their implementation of Net Promoter
The paper is now available for download below!