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Getting Started with Net Promoter: A Practical Guide for Business


A Public Service Announcement for Customer-focused Organisations

Business leader's guide

CustomerGauge's Australian partner Genroe has released an informative document for businesses considering or about to roll out a Net Promoter program: The Business Leaders’ Practical Guide to Implementing Net Promoter®.

The document offers a step-by-step guide on the basics, and inside strategies and tactics on rollout, how to solve key challenges, and how to ensure that a Net Promoter program is properly geared for success from the outset.

What's Included:

  • What is the Net Promoter Score? – A quick introduction to the Net Promoter Score
  • What Net Promoter Looks Like in Practice - The Net Promoter continuous improvement process
  • The Best Practice Net Promoter Roll-out Process - The implementation of the continuous improvement process
  • The Six Problems You Will Face and How to Fix Them – The obstacles you’ll face and how to overcome them
  • Best Practices for Net Promoter® Implementation -  The 10 best practices that we have uncovered from our customers and their implementation of Net Promoter

The paper is now available for download below!

Download the guide here:

Next Up: Net Promoter News: Nerfs tear shreds in EA's feedback collection, Connecticut takes bite out of Apple, UKFast's Net Promoter transparency

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