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Meet the Gaugies: Trishaala Chengappa, VP of Product Management

Blog by Ian Luck
March 3, 2023
Introducing Vice President of Product Management, Trishaala Chengappa. Starting off as a Client Operations Professional, then a Product Manager, and now leading Product, Trishaala has been with CustomerGauge for 12 years. She recently sat down to give insight into the Product team and what it’s like working at CustomerGauge.

If you could describe the Product team in five words, what would they be?

Trishaala: "Lean and mean! We thrive on being agile, focused, and passionate about delivering highly innovative features to meet our customer's business needs.

Innovation is in our DNA — we strongly believe in needing to keep on moving forward and pushing boundaries in this highly competitive and agile environment. We are very focused on the areas we pick to work on and dedicated to making that a strength unparalleled by any other service provided in the industry. And we have fun doing it!

We are also an extremely passionate lot; talk to anyone on the Product team and you will hear their passion."

What is the biggest accomplishment that the Product team has achieved in the time you’ve been with CustomerGauge?

Trishaala: "I’d say that CustomerGauge as a product offering has always been very innovative, disruptive, and ahead of its time. We’ve focused on releasing standardized enterprise-level features with customer-facing controls that are self-service. This criterion is applied to both our own ideas and customer ideas.

This approach means that every new feature released can immediately be used by all of our customers. And because it is standard we can bring new improvements to market faster. The customer-facing controls give our customers the configurability and the flexibility to manage or tweak most parts of CustomerGauge themselves if and when they want to.

What’s your favorite part about working at CustomerGauge?

Trishaala: "A highlight for me is being able to come into work every day and work with extremely engaged customers and highly talented, cross-functional colleagues from around the world. It does not matter which team you represent or which team you work with — the energy is high and there is always a feeling that we are in this together and we are going towards a shared common goal. That kind of energy level is infectious and motivating and always drives me to go above and beyond.

Besides that, I completely love this beautiful Amsterdam harbor view from my desk. It is fantastic!"

What’s it like working in a global organization based out of Amsterdam?

Trishaala: "It’s been an amazing learning experience both work-wise and on a personal level.

The CustomerGauge office in Amsterdam is a melting pot of cultures. It is a great working environment that embodies passion, learning, fun, and respect. The organization has so seamlessly embraced all of the different cultures and has given me this opportunity to work closely with and learn from extremely talented individuals from across the world.

Also, Amsterdam is an amazing city to live in and work in. The city is so charming with its quaint streets and beautiful canals that it never ceases to take my breath away. It has such a vibrant culture and an infectious energy, offering activities to cater to every individual's interest. From the time I moved to Amsterdam, I have had the opportunity to bicycle around town, learn to row in the Amstel, steer a boat through the canals, hike in the dunes, relax at a park, and experience so many different food delicacies thanks to our multicultural office. And that’s just the tip of the iceberg!"

About the Author

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Ian Luck
Ian has been in the CX market for over a decade evangelizing best-practices and strategies for increasing the ROI of customer programs. He loves a loud guitar, a thick non-fiction book, and a beach day with his family. You can catch him around the north shore of Boston, MA.
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