Today we are pleased to deliver our "Report Gallery" - a visual representation of the reports and charts available in CustomerGauge to help organisations better understand customer feedback and measure Net Promoter Score®.
After listening carefully to our customers, we found even experienced users sometimes had to search for a certain report or chart, especially the ones seldom used. In response, we created a visual gallery of top report destinations to aid recall. The images link directly to reports. The "My Favourites" section can be tailored to show the most used reports in your organisation, and we added a "Frequently Asked Questions" section to list common questions like "Can I see all Promoters from this month?", "Which segment had highest response?" and "What comments did the people who rated us a zero make?" (although hopefully that last report will be small list for you).
Thanks to our customers for the feedback - we are working to continually improve the CustomerGauge platform.