Now you can do a free-text search of the messages that CustomerGauge is collecting from your customers. For example: Which customers used the word "excellent" when referring to service? Or who said that delivery was "disgusting" in conjunction with Product A, but nor Product B.In addition, you can instantly search through any of the fields captured in CustomerGauge: Order number, Customer Number, email, name, dates, product information etc. Like Google, you can use Boolean search terms: "+excellent -not". We have optimised it, so it's super speedy, even through 100,000 records.
We've used many ecommerce products, and think that this is better and faster than regular systems for searching through customer information. It's part of our tool set to help you manage your customer feedback better.We think Odin would have liked the idea, but would have likely rejected it as "too girly".