Here are links to some useful documents for CustomerGauge to help businesses measure Net Promoter Score® and other field marketing metrics.
- CustomerGauge generic D2C (e-commerce) presentation - Automatically Measure Net Promoter Score®, Customer Voice etc... (May 2009) - pdf 10Mb
- CustomerGauge generic b2b presentation - in-depth measurement of Net Promoter Score®, (May 2009) - pdf 9Mb
- CustomerGauge Project Deliverables Document (Typical reports etc) (May 2009) - pdf 5Mb
- Resource document 1: White Paper: Headcount implications for customer voice classification: (Jan 2009) - pdf 60Kb
- Resource document 2: White Paper: Impact of Improving Net Promoter® Scores on Average OrderValue and overall sales (Jan 2009) pdf 80Kb
- Resource document 3: White Paper: Surveying with CustomerGauge - Legal Considerations, privacy laws etc. (May 2009) - pdf 150Kb
- DemonstratorGauge - Field Marketing Measurement Remotely - presentation. (May 2009) - pdf 6Mb