Get NPS scores for 1,000s of companies 👇
A link to a classic one-question Net Promoter survey, thanks to the Service Untitled blog. A good template for an NPS survey:Subject: "(company name): 1-Question Survey"
Body: Hi -name-,
We are currently asking our customers to take a one-question survey so that we can rate their level of satisfaction with our company. If you have a few seconds, we would appreciate it if you would answer our one-question survey found by clicking the link below:
[URL link]
Thank you for your continued support
Mr Smith CEO, Company, LLC.Here is the simple survey (note the 10 is on the right - see Good is on the side of right...)
The blogger comments on how he likes the survey, and suggests how he would improve it.Our product CustomerGauge does exactly what this describes - a simple one-page Net Promoter Survey and collects customer comments. Interestingly, many companies we work with (despite our advice) insist on adding a few more questions!To answer some of his comments: We have found that offering some sort of award (or possibility of an award) for participating is counter-productive. The best feedback comes from real "fans" of a brand, or those who are motivated to comment because of poor service. Rewards do not improve quality of feedback, merely quantity.
